Privacy Policy
Valtrexa Learnor - Hotel Gaming Maintenance Manager Platform
Last Updated: March 15, 2025
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us when you register for our Hotel Gaming Maintenance Manager platform, enroll in learning programs, or contact our support team. This includes your name, email address, phone number, professional background, and payment information when you purchase courses or services.
Professional Data
As part of our specialized training platform, we collect information about your current role in hotel gaming maintenance, years of experience, certifications held, and learning progress within our system. This helps us customize your educational experience and track your professional development.
Technical Information
We automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, operating system, and usage patterns. This data helps us improve our platform's performance and security.
2. How We Use Your Information
Your information serves several important purposes within our platform. We use it to provide personalized learning experiences, track your progress through our Hotel Gaming Maintenance Manager programs, and communicate important updates about your courses and certifications.
- Deliver customized training content based on your experience level and career goals
- Process payments for courses and certification programs
- Send important notifications about course schedules, updates, and industry news
- Provide technical support and respond to your inquiries
- Analyze platform usage to improve our educational offerings
- Maintain records of your certifications and professional achievements
3. Information Sharing and Disclosure
We maintain strict controls over how your personal information is shared. Your data is never sold to third parties for marketing purposes. However, there are specific circumstances where we may need to share certain information to provide you with our services effectively.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, send communications, and provide technical support. These providers are contractually obligated to protect your information and use it only for the specific services they perform for us.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, or to protect the rights, property, or safety of Valtrexa Learnor, our users, or the public. This includes cooperation with law enforcement and regulatory authorities when necessary.
As our platform serves users in Poland and across the European Union, you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights are explained in detail below.
4. Your Data Protection Rights
You have comprehensive rights regarding your personal information. Understanding these rights helps you maintain control over your data and ensures transparency in how we handle your information.
Access and Portability
You can request a copy of all personal information we hold about you. This includes your profile data, learning progress, course history, and any other information associated with your account. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
If you notice any inaccuracies in your personal information, you can update most details directly through your account dashboard. For information you cannot modify yourself, contact our support team, and we'll make the necessary corrections promptly.
Deletion Rights
You may request deletion of your personal information under certain circumstances. However, we may need to retain some information for legal compliance, such as records related to completed certifications or financial transactions. We'll explain what information must be retained and why when processing your deletion request.
5. Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
- All data transmissions are encrypted using industry-standard SSL/TLS protocols
- Personal information is stored on secure servers with restricted access controls
- We conduct regular security audits and vulnerability assessments
- Staff access to personal data is limited based on job requirements and subject to confidentiality agreements
- We maintain incident response procedures to address any potential security breaches quickly
While we implement robust security measures, no method of electronic storage or transmission is completely secure. We continuously monitor and update our security practices to address evolving threats and maintain the highest level of protection for your information.
6. Data Retention and International Transfers
Retention Periods
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Course completion records and certifications are typically maintained for seven years to support your professional development and meet industry standards. Marketing communications preferences are kept until you unsubscribe or request deletion.
International Data Transfers
Our platform may use cloud services and partners located outside Poland and the European Union. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission and adequacy decisions where applicable.
7. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how you interact with our content. You can control cookie settings through your browser, though disabling certain cookies may limit some platform functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Essential cookies are necessary for platform operation, while analytics cookies help us understand usage patterns and improve our services.
8. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Contact Information
If you have questions about this privacy policy, need to exercise your data protection rights, or want to report a privacy concern, please contact us:
Email: [email protected]
Phone: +48505404308
Mail: Privacy Officer
Valtrexa Learnor
Bohdana Stefanowskiego 18/22
90-001 Łódź, Poland
We respond to privacy inquiries within 72 hours and aim to resolve all requests within 30 days. For urgent privacy matters, please call our support line directly.